Perfect service, every time.
About
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#1 Appliance Repair
We at Home Systems Appliance Repair are a locally owned business dedicated to taking care of our customers for the past 30 years! We are a team of six people focused and driven to provide tremendous quality service to all of our local neighbors.
Servicing Residential Appliances
We service washers, dryers, refrigerators, chest freezers, wine coolers ovens, wall ovens, stoves, microwaves, cooktops, dishwashers and disposals.
Servicing All Major Residential Appliance Brands
We service all major residential appliance brands and makes including Maytag, Whirlpool, LG, Samsung, Amana, Frigidaire, Electrolux, Sub Zero, Viking, ULine, Wolf, Bertazzoni, Fisher Paykel, DCS, Inglis, GE, Hotpoint, KitchenAid, Bosch, Wascomat, Blue Star, Scotsman, Dacor, Speed Queen, LaCanche, and Jenn Air.
Authorized Warranty Service Providers
We are the authorized warranty service providers for Fisher Paykel, DCS, Inglis and Bluestar and are also part of the American Home Shield warranty service network.
1 Year Parts & Labor Warranty
We offer a full one year warranty with all repairs and will refund your money back if we cannot fix your appliance.
Serving most of Maryland and Southern Pennsylvania
We service the Greater Baltimore Metropolitan Area including Baltimore County, Baltimore City, Anne Arundel County, Harford County, Howard County, Carroll County, Cecil County and Southern Pennsylvania.
Our Promise
Our drive is to be humble, accountable and passionate about what we do. We offer the best warranty in the business and stand behind our work, with no exceptions. We guarantee you will be happy or we will do whatever it takes to make it right. That is our commitment to you! There is no gray area, only service with a passion.
Our Core Values
- Put the customer first, always.
- Build customers through affordable, honest and professional service.
- Accept accountability for all actions, words and results.
- Be driven to find solutions.
- Be empathetic.
- Be charitable with our time and expertise.
- Humbly accept praise, passionately pursue excellence.
- Welcome criticisms and ideas.
- Maintain a professional appearance, demeanor and work vehicle.
- Espouse a positive “can-do” attitude.
Our customers consistently rate us 5 stars!
Meet Our Team
James Charles
Owner
With a passion to deliver perfect service, James has over 30 years of experience and has won several awards in the industry. A Harford County resident, James enjoys spending time with his wife Maryjo and his two rescue cats. James is a member of the Knights of Columbus and Saint Ignatius Catholic Church in Hickory, MD. He also enjoys tackling home improvement projects around the house, running, playing tennis and crossfit training.
David Deel
Director Of Engineering Services
David has 25 years experience in the appliance service industry. His favorite pastime is spending time with and spoiling his grandchildren. David is a church elder at Solley United Methodist Church and is an expert toy sail boat competitor having won several national tournaments. David has an adept taste and interest in Southern Cuisine particularly from Smoky Mountain/Appalachia Region. David also has an avid interest in American archaeology, treasure hunting and coin collecting.
Jeffrey Shriver
Service Manager
Jeffrey is a seasoned service professional with 18 years in the industry with an accomplished background in systems technology. He enjoys spending time with his wife and two children. Jeffrey is the Commisoner of the Glen Burnie Little League Baseball Recreation Program. He also is a volunteer for Anne Arundel County Department of Recreation and Parks.
Benjamin Perez
Executive Lead Technician
Benjamin has 10 years experience in the appliance service industry. Benjamin grew up in the appliance business working for his dad’s appliance service company. He enjoys spending time with his son Mason. He also enjoys cooking and is an accomplished sous chef having won several cooking competitions. He also loves collecting and working on antique Jeeps.
Jake Brown
Technician
Jake is a Harford County native and third generation mason. He is an avid fisherman with several fishing charters under his belt with stints in Florida, South Carolina and Ocean City, Maryland. Jake also enjoys outdoor sports like hiking and moose and wild boar hunting.
Amanda Broomall
Customer Service Manager
Amanda is committed to family and is a lifelong Baltimore native. She enjoys cooking for her family, going to the beach and of course Pizza John’s pizza!
Our Story
In The Beginning
It all began in 1992. A struggling college student decided to make a change and start his own company. Working out of a 1987 Mazda 323, Home Systems Appliance Repair was officially launched in June of that year. Initially our service area was Baltimore County and Baltimore City but gradually expanded to most of Maryland and parts of southern Pennsylvania.
Our Mission
Our mission was simple, provide excellent service to every customer and have the utmost integrity in doing so. Our customers are treated with respect, honesty and professionalism. At the end of the day our customer is our employer and we are extremely grateful to them. My motto is take care of the customer first and you will be blessed 10,000 times over.
A Struggle At First, But Now Refreshing
It was a terrific struggle at first, living on beans and rice, counting pennies and holding fast to a strong faith in Christ. Now it is refreshing to answer calls from our customers children and grandchildren and taking care of their appliance service needs.
Our Employees
All of our employees are born and raised in Maryland, in the different locales we service – Glen Burnie, Essex, Lansdowne and Bel Air, Maryland. Please consider us as a service provider and we will exceed all expectations!
Awarded Angie’s List “Super Servicer” 10 consecutive years!
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