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About
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#1 Appliance Repair
We at Home Systems Appliance Repair are a locally owned business dedicated to taking care of our customers for the past 30 years! We are a team of six people focused and driven to provide tremendous quality service to all of our local neighbors.
Servicing Residential Appliances
We service washers, dryers, refrigerators, chest freezers, wine coolers ovens, wall ovens, stoves, microwaves, cooktops, dishwashers and disposals.
Servicing All Major Residential Appliance Brands
We service all major residential appliance brands and makes including Maytag, Whirlpool, LG, Samsung, Amana, Frigidaire, Electrolux, Sub Zero, Viking, ULine, Wolf, Bertazzoni, Fisher Paykel, DCS, Inglis, GE, Hotpoint, KitchenAid, Bosch, Wascomat, Blue Star, Scotsman, Dacor, Speed Queen, LaCanche, and Jenn Air.
Authorized Warranty Service Providers
We are the authorized warranty service providers for Fisher Paykel, DCS, Inglis and Bluestar and are also part of the American Home Shield warranty service network.
1 Year Parts & Labor Warranty
We offer a full one year warranty with all repairs and will refund your money back if we cannot fix your appliance.
Serving most of Maryland and Southern Pennsylvania
We service the Greater Baltimore Metropolitan Area including Baltimore County, Baltimore City, Anne Arundel County, Harford County, Howard County, Carroll County, Cecil County and Southern Pennsylvania.
Our Promise
Our drive is to be humble, accountable and passionate about what we do. We offer the best warranty in the business and stand behind our work, with no exceptions. We guarantee you will be happy or we will do whatever it takes to make it right. That is our commitment to you! There is no gray area, only service with a passion.
Our Core Values
- Glorify God in all that we do.
- Put the customer first, always.
- Build customers through affordable, honest and professional service.
- Accept accountability for all actions, words and results.
- Be driven to find solutions.
- Be empathetic.
- Be charitable with our time and expertise.
- Humbly accept praise, passionately pursue excellence.
- Welcome criticisms and ideas.
- Maintain a professional appearance, demeanor and work vehicle.
- Espouse a positive “can-do” attitude.
Our customers consistently rate us 5 stars!
Meet Our Team

James Charles
Owner
For over 35 years, the heart and hands behind Home Systems Appliance Repair have belonged to its proud owner, a Bel Air resident and master technician whose name has become synonymous with reliable service in northern Maryland. His journey began with a simple principle—treat every customer like family and every appliance like it’s your own. That principle has stood the test of time, growing into a respected, award-winning company trusted across the region.
Under his leadership, Home Systems Appliance Repair has earned numerous accolades, including “Best of Baltimore” and a remarkable 10-time Angi (formerly Angie’s List) Super Service Award winner—proof of his team’s unwavering dedication to excellence and customer care.
What sets him apart isn’t just technical skill—it’s character. He brings warmth, integrity, and professionalism to every interaction. When he’s not solving appliance puzzles or mentoring the next generation of service professionals, you’ll likely find him spending time with his beloved wife Maryjo, staying active through weightlifting and running, or deepening his faith and community ties at St. Ignatius Catholic Church in Hickory, Maryland—a place that continues to inspire both his personal and professional life.
A firm believer in tradition, hard work, and doing things the right way—just as they’ve always been done—he’s built more than a business. He’s built a legacy of trust, care, and community that still defines Home Systems Appliance Repair today.

Steven Brown
Senior Technician
I am an experienced appliance repair technician with over 20 years in the industry. I specialize in diagnosing and repairing a wide variety of household appliances, including refrigerators, dishwashers, washers, and dryers. Over the years, I have earned a reputation for providing reliable service, strong problem-solving abilities, and a commitment to customer satisfaction. My extensive knowledge and hands-on experience allow me to deliver effective and lasting solutions to every job I take on.
Outside of work, I enjoy spending time in the great outdoors. Whether I’m hunting in the woods or fishing at my favorite spot, I find peace and relaxation in nature. These outdoor experiences have taught me patience and precision, skills that I apply both in my personal life and in my work as an appliance technician. In my downtime, I also enjoy shooting pool, whether it’s a casual game with friends or a more competitive match. With my hands-on expertise in repairs, my passion for the outdoors, and a competitive spirit, I bring enthusiasm and dedication to everything I do.

Rebecca Walker
Customer Service Representative
I am a proud Harford County native with five years of experience dispatching for service companies in the area. When I’m not working, I enjoy spending my free time on my family’s farm, which provides both peace and a connection to nature. I am an avid sports fan, regularly attending Orioles games as well as Ravens and Navy Midshipmen football games.
I’m married to a Navy veteran who is an Information Technician and is currently stationed overseas. During the warmer months, I love taking my dog for runs along the MA and PA Trail, soaking in the beautiful local scenery. Additionally, I am a passionate rugby player for the North Bay Women’s Rugby League, where I enjoy being part of a dedicated and strong community of athletes.
Our Story
In The Beginning
It all began in 1992. A struggling college student decided to make a change and start his own company. Working out of a 1987 Mazda 323, Home Systems Appliance Repair was officially launched in June of that year. Initially our service area was Baltimore County and Baltimore City but gradually expanded to most of Maryland and parts of southern Pennsylvania.
Our Mission
Our mission was simple, provide excellent service to every customer and have the utmost integrity in doing so. Our customers are treated with respect, honesty and professionalism. At the end of the day our customer is our employer and we are extremely grateful to them. My motto is take care of the customer first and you will be blessed 10,000 times over.
A Struggle At First, But Now Refreshing
It was a terrific struggle at first, living on beans and rice, counting pennies and holding fast to a strong faith in Christ. Now it is refreshing to answer calls from our customers children and grandchildren and taking care of their appliance service needs.
Our Employees
All of our employees are born and raised in Maryland, in the different locales we service – Glen Burnie, Essex, Lansdowne and Bel Air, Maryland. Please consider us as a service provider and we will exceed all expectations!
Awarded Angie’s List “Super Servicer” 10 consecutive years!
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