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Perfect service, every time.

About

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#1 Appliance Repair

We at Home Systems Appliance Repair are a locally owned business dedicated to taking care of our customers for the past 30 years! We are a team of six people focused and driven to provide tremendous quality service to all of our local neighbors.

Servicing Residential Appliances

We service washers, dryers, refrigerators, chest freezers, wine coolers ovens, wall ovens, stoves, microwaves, cooktops, dishwashers and disposals.

Servicing All Major Residential Appliance Brands

We service all major residential appliance brands and makes such as Maytag, Whirlpool, LG, Samsung, Amana, Frigidaire, Electrolux, Sub Zero, Viking, ULine, Wolf, Bertazzoni, Fisher Paykel, DCS, Inglis, GE, Hotpoint, KitchenAid, Bosch, Wascomat, Blue Star, Scotsman, Dacor, and Jenn Air.

Authorized Warranty Service Providers

We are the authorized warranty service providers for Fisher Paykel, DCS, Inglis and Bluestar and are also part of the American Home Shield warranty service network.

1 Year Parts & Labor Warranty

We offer a full one year warranty with all repairs and will refund your money back if we cannot fix your appliance.

Serving most of Maryland and Southern Pennsylvania

We service the Greater Baltimore Metropolitan Area including Baltimore County, Baltimore City, Anne Arundel County, Harford County, Howard County, Carroll County, Cecil County and Southern Pennsylvania.

Angie's List Super Service 2020   Home Advisor Elite Service   Best of Baltimore

Our Promise

Our drive is to be humble, accountable and passionate about what we do. We offer the best warranty in the business and stand behind our work, with no exceptions. We guarantee you will be happy or we will do whatever it takes to make it right. That is our commitment to you! There is no gray area, only service with a passion.

Our Core Values

  1. Put the customer first, always.
  2. Build customers through affordable, honest and professional service.
  3. Accept accountability for all actions, words and results.
  4. Be driven to find solutions.
  5. Be empathetic.
  6. Be charitable with our time and expertise.
  7. Humbly accept praise, passionately pursue excellence.
  8. Welcome criticisms and ideas.
  9. Maintain a professional appearance, demeanor and work vehicle.
  10. Espouse a positive “can-do” attitude.
Harford Chamber Logo   BBB Logo   UASA Logo

Our customers consistently rate us 5 stars!

Meet Our Team

James Charles

James Charles

Owner

With a passion to deliver perfect service, James has over 30 years of experience and has won several awards in the industry. A Harford County resident, James enjoys spending time with his wife Maryjo and his two rescue cats. James is a member of the Knights of Columbus and Saint Ignatius Catholic Church in Hickory, MD. He also enjoys tackling home improvement projects around the house, running, playing tennis and crossfit training.

David Deel

David Deel

Director Of Engineering Services

David has 25 years experience in the appliance service industry. His favorite pastime is spending time with and spoiling his grandchildren. David is a church elder at Solley United Methodist Church and is an expert toy sail boat competitor having won several national tournaments. David has an adept taste and interest in Southern Cuisine particularly from Smoky Mountain/Appalachia Region. David also has an avid interest in American archaeology, treasure hunting and coin collecting.

Jeffrey Shriver

Jeffrey Shriver

Service Manager

Jeffrey is a seasoned service professional with 18 years in the industry with an accomplished background in systems technology. He enjoys spending time with his wife and two children. Jeffrey is the Commisoner of the Glen Burnie Little League Baseball Recreation Program. He also is a volunteer for Anne Arundel County Department of Recreation and Parks.

Benjamin Perez

Benjamin Perez

Executive Lead Technician

Benjamin has 10 years experience in the appliance service industry. Benjamin grew up in the appliance business working for his dad’s appliance service company. He enjoys spending time with his son Mason. He also enjoys cooking and is an accomplished sous chef having won several cooking competitions. He also loves collecting and working on antique Jeeps.

Hunter Holmes

Hunter Holmes

Junior Technician

Hunter has 25 years experience in the home improvement industry. With skill in sheet metal fabrication and fiber optic and satellite technology, Hunter has a varied and diverse background. Hunter also managed the Engineering Department of the Maryland Recovery clinic for 3 years. He has a passion for his rescue pup Surry and DC sports teams.

Amanda Broomall

Amanda Broomall

Customer Service Manager

Amanda is committed to family and is a lifelong Baltimore native. She enjoys cooking for her family, going to the beach and of course Pizza John’s pizza!

Our Story

In The Beginning

It all began in 1992. A struggling college student decided to make a change and start his own company. Working out of a 1987 Mazda 323, Home Systems Appliance Repair was officially launched in June of that year. Initially our service area was Baltimore County and Baltimore City but gradually expanded to most of Maryland and parts of southern Pennsylvania.

Our Mission

Our mission was simple, provide excellent service to every customer and have the utmost integrity in doing so. Our customers are treated with respect, honesty and professionalism. At the end of the day our customer is our employer and we are extremely grateful to them. My motto is take care of the customer first and you will be blessed 10,000 times over.

A Struggle At First, But Now Refreshing

It was a terrific struggle at first, living on beans and rice, counting pennies and holding fast to a strong faith in Christ. Now it is refreshing to answer calls from our customers children and grandchildren and taking care of their appliance service needs.

Our Employees

All of our employees are born and raised in Maryland, in the different locales we service – Glen Burnie, Essex, Lansdowne and Bel Air, Maryland. Please consider us as a service provider and we will exceed all expectations!

James Charles, Owner

Awarded Angie’s List “Super Servicer” 10 consecutive years!

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