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The Art Of Service – Why We Do What We Do

by | Feb 12, 2020 | Appliance Repairs

Public perception of the appliance service industry is at an all time low. A study by MIT’s Sloan Management School of Business ranked the appliance service industry in the top 80 percent of the most negatively perceived industries. Building trust with our customers is  our number one job.

art of service

Perfect Service, Every Time

Our approach is to provide perfect service delivery to every customer every time. This drive for perfect service is represented by over 800 positive and 5 star reviews on several social media platforms: Facebook, Home Advisor, Angie’s List, Nextdoor, Google, Yelp, Square and others. It begins with our customer service team and ultimately with our frontline service technicians, all with over 10 years experience.

Authorized Service Center

We are a factory authorized service center for Fisher Paykel, DCS, Elba and Blue Star appliances.

Major Household Appliance Repair

We also service many other manufacturers such as: Samsung, LG, Whirlpool, Kitchen Aid, Maytag, Amana, Jenn Air, GE, Frigidaire, Electrolux, Bosch, Miele, Dacor, Sub Zero, Viking, Uline, Perlick, Beverage Air, Bertazzoni, Dacor, Wolf and several others. We service major household appliances such as: Cook tops, ranges, microwaves, wall ovens, dishwashers, washer, dryers, stack washer and dryer units, refrigerators, ice machines, ice makers, freezers, disposals and built-in refrigerators.

Serving Maryland and Southern Pennsylvania

Our service area is wide and expansive covering most of Maryland and southern Pennsylvania:  Baltimore County, Baltimore City, Anne Arundel County, Howard County, Harford County, Cecil County ,Carroll County and southern Pennsylvania.

Outstanding Customer Service

Once while traveling, I experienced firsthand how a business addressed a negative situation. A while ago my wife and I checked into a hotel late at night because of travel delays. While unpacking, we ordered room service. As I unpacked I noticed something terribly wrong. I called down to the front desk and was quickly transferred to the house manager. The house manager said he would transfer us to another room. Someone would be up shortly to escort us to the new room. Five minutes later we heard a knock at the door and a cheery gentleman guided us to our new room. The new hotel room was on the 27th floor of the hotel. Down the hall we went to a corner suite with double doors. The room was magnificent with sweeping floor to ceiling glass windows showing a beautiful view of the Vegas strip. Waiting for us was our room service. It was an upgrade at no charge. We called down and thanked the house manager. Since then, we only go to this hotel when we travel to Las Vegas. A customer will always be loyal if the business stands behind their work or product and is accountable.

Attention to detail sets us apart. Whether it is wearing foot covers to protect our customer’s floor, placing padded mats down before we set down our Klein tool kits, setting down drop clothes for major projects, calling ahead before we arrive, or narrowing down service windows or adjusting schedules to meet the needs of our customer’s schedules. Our goal is to provide service with hospitality in mind to build a long lasting relationship with our customers.

Thank you for doing business with us!

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